Every single individual who calls the tech support variety is eager to speak to a true person at the earliest opportunity. No one wants to have to jump through a maze of concerns in hopes of basically remaining put in a very que to speak to a real individual!
Also, our telephone line to your house came down in a windstorm the opposite evening, as did our neighbors. We don't make use of a landline any longer, but the cable is in the road and still related on your home close. I recommended that They only clear away it absolutely. They explained as I did not have an active landline, they would not ship a technician out to wash up the wire in the midst of the road.
It is now been two months and my issue Together with the billing hasn't been settled , I are already customer Telus for more than twenty years and this customer service is horrendous! I requested to talk to supervisor many many times closing. She said she would In addition they preferred me to go to the shop exactly where I drop the cellphone off and acquired the telephone After i told her I did everything on the internet she didn’t trust me? The phone I received the box was opened and there was no Bodily Sim card and or Sim card I had requested an eSIM, which wasn’t there. I had to go right down to the store to obtain why was my box open up? Why wasn’t my box sealed? Cellphone fall batteries is quite incredibly sluggish like my outdated cellular phone was way a lot better than this point. I feel they gave me a aged cell phone is the way in which they take care of customers with extended because they reward loyalty ?!!!
I called Telus CS at eight.55AM Mountain time and they hanged up on me, declaring that I must contact during "typical office hrs". Is that this for true?
I needed to Get hold of CS right now with Chat and also the Division I would like to talk to is just readily available by telephone. The CS on Chat arranged a connect with again at an arranged time slot. When that Section referred to as me later I received everything telus billing support sorted out.
within the Black Friday i referred to as Telus to acquire me a new cell line for my daughter if there is a deal like i bought Beforehand for my other Little ones as a loyal customer with Telus.
after the agent critique my account he stated I am unable to give you a offer or credits such as you have now with your exiting account, so i just gave up and hangup the phone.
• I spoke to several brokers, such as Maria and Regal, who could not offer clarity or escalate my case as requested.
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I will cancel many of the services property and mobile with Telus and convey to my friends and family to take action, which was the worst practical experience I obtained with Telus
I'm trying to find the telephone number to connect with to speak to the representative and asking yourself when they can be found in the weekend. I need to make payment preparations and made an effort to on chat, nonetheless they advised me I need to phone.
Additionally, I was disconnected multiple periods when seeking to speak with support as well as left on keep without any resolution.
I've built a number of cellphone calls, I've clicked on "Alternatively, you are able to contact our TELUS Administration Group here". concluded the shape, with no reaction, and completed A further kind on MyTelus in addition to go no reaction.
The TELUS workforce acknowledges that our get the job done spans numerous Territories and Treaty regions and we have been grateful for the traditional Expertise Keepers and Elders who're with us currently, those who have gone before us as well as youth that encourage us.
I was last but not least specified scenario selection 21911243 and informed that a manager would simply call me again within two several hours, which didn't happen. Instead, I used to be educated that I necessary to wait around 24 hrs.